Payment & Billing Terms

These payment and billing terms govern payment processing for orders on Homena in all our markets: Germany, Austria, and the United Kingdom.

1. Accepted Payment Methods

To provide you with a secure and convenient shopping experience, we accept the following payment methods:

PayPal
Klarna
Google Pay
Apple Pay
Shop Pay
Credit card (Visa, Mastercard, American Express)

2. Payment Processing

Payment is due immediately upon completion of the order .
Orders are processed and shipped only after successful receipt of payment .
If a payment fails or is canceled, the order will not be confirmed. In this case, please place the order again or choose another payment method.

3. Prices & Currency

Prices are automatically displayed in the currency of your delivery country:

Country	Currency
Germany and Austria	Euro (EUR €)
United Kingdom	British Pound (GBP £)

Additional terms:

The currency displayed at checkout is binding.
All prices include the taxes and duties legally applicable in your country.
Prices may be changed at any time, but not after an order has been completed.

4. Taxes & Customs Duties

EU countries (Germany, Austria):
All prices include the statutory value-added tax. No additional costs will arise upon delivery.

United Kingdom (UK):
All prices include UK value-added tax (UK VAT). For orders with a total value of up to and including £135, no additional costs will arise upon delivery. For orders over £135, import VAT, customs duties, and handling fees may be charged upon importation and must be paid by the customer. Further information can be found in our shipping policy.

5. Secure Payment Processing

Homena uses SSL encryption and established, certified payment service providers to protect your payment data.
Your credit card or payment details are not stored by us.

6. Refunds & Chargebacks

Refunds are issued in accordance with our Return & Refund Policy.
Refunds are issued in the currency originally used (EUR or GBP).
In the event of payment issues or uncertainties, please contact our customer service first before initiating a chargeback.