Privacy Policy

Last updated: September 2026

This privacy policy describes how Homenastore.com (“we”, “us”, “our”) collects, uses and shares personal data when you visit our website, make a purchase or otherwise communicate with us (collectively, the “Services”).

Scope: This privacy policy applies to all customers in Germany, Austria and the United Kingdom

Please read this privacy policy carefully.

Changes to this privacy policy

We may occasionally update this privacy policy to reflect changes to our practices or legal requirements. The current version will be published on this page.

What personal data we collect

1. Information you provide to us directly

Contact details: Name, billing and shipping address, email address, telephone number
Order data: Products purchased, payment confirmation, shipping information
Account information: Username, password (encrypted)
Communication: Inquiries submitted to our customer service

2. Information collected automatically

Device and browser information
IP address
Usage and interaction data
Cookies and similar technologies

3. Information from third parties

Payment and shipping service providers
Marketing and analytics partners
Shopify as a technical platform

How we use your personal data

We use your personal data for the following purposes, among others:

Processing orders and payments
Shipping, returns and refunds
Providing customer service
Improving our website and services
Marketing and advertising (only to the extent permitted by law)
Security and fraud prevention
Compliance with legal obligations

Legal bases for processing

We process your personal data on the basis of the following legal grounds pursuant to Art. 6(1) GDPR or UK GDPR:

Performance of a contract (Art. 6(1)(b)): Processing orders and payments, shipping, returns and refunds, as well as customer service
Legal obligation (Art. 6(1)(c)): Compliance with statutory obligations, e.g. tax and commercial record-keeping requirements
Legitimate interest (Art. 6 para. 1 lit. f): improving our website and services, security and fraud prevention, and direct advertising for similar products to existing customers (where legally permitted)
Consent (Art. 6 para. 1 lit. a): newsletters, non-essential cookies, analytics and tracking technologies, and personalized advertising. You may withdraw your consent at any time with effect for the future.

The use of cookies is additionally governed by Section 25 TDDDG (Germany), Section 165(3) TKG 2021 (Austria), or the Privacy and Electronic Communications Regulations 2003 (PECR, United Kingdom).

Cookies and tracking technologies

We use cookies and similar technologies to:

To ensure the functionality of our website
To analyze usage statistics
To personalize content and advertising

You can manage or disable cookies through your browser settings or our cookie banner. Please note that this may limit the functionality of the website.

Disclosure of personal data

We only disclose personal data where necessary, including to:

Service providers (e.g., payment processing, shipping, IT, analytics)
Shopify, as a hosting and e-commerce platform
Marketing and advertising partners
Authorities, where required by law
Companies within our corporate group

We do not sell personal data.

Shopify

Our store is operated by Shopify Inc. Shopify processes personal data to provide and improve the services. For more information, please see Shopify's Privacy Policy: https://privacy.shopify.com

International data transfers

Your personal data may be processed outside your country of residence, particularly in countries outside the European Economic Area (EEA) or the United Kingdom.

In such cases, we ensure that appropriate safeguards are in place, for example through:

EU Standard Contractual Clauses (for data transfers from the EU/EEA)
UK International Data Transfer Agreement or UK Addendum to the EU Standard Contractual Clauses (for transfers from the United Kingdom)
Adequacy decisions of the European Commission or UK adequacy regulations

Children's data

Our services are not directed at children. We do not knowingly collect personal data from individuals under 16.

Data security & retention

We implement technical and organizational security measures to protect your data
Personal data is retained only for as long as necessary for the stated purposes or legal obligations

Your rights

Depending on your place of residence, you have different data protection rights:

EU/EEA countries (GDPR – Germany, Austria):

To access your stored data
To request rectification or erasure
To restrict or object to processing
To request data portability
To withdraw consent at any time
To lodge a complaint with a data protection supervisory authority

United Kingdom (UK GDPR and Data Protection Act 2018):

To access your stored data
To request rectification or erasure
To restrict or object to processing
To request data portability
To withdraw consent at any time
To lodge a complaint with the Information Commissioner's Office (ICO)

To exercise your rights, please contact us using the contact details provided below. We may request additional information to verify your identity.

Marketing communications

You can unsubscribe from marketing emails at any time via the unsubscribe link in our emails or by contacting us
Transactional emails (e.g., order confirmations) are not affected