Shipping policy

These shipping policies apply to all orders on Homena in all our markets: Germany, Austria, and the United Kingdom. By placing your order, you agree to the following terms.

Shipping Destinations

We currently deliver to the following countries:

Germany (DE)
Austria (AT)
United Kingdom (UK)

Shipping Costs

We offer free shipping to all our target markets. There are no minimum order quantities.

Country	Shipping Costs
Germany (DE)	Free
Austria (AT)	Free
United Kingdom (UK)	Free

Processing and Delivery Times

Order Cut-off: Daily at 00:00 (CET). Orders placed after this time will be processed on the next business day.
Handling Time: 1–5 business days (Monday to Friday, excluding public holidays)
Shipping Carrier: DHL or equivalent certified logistics partners
Transit Time: 7–9 business days (Monday to Friday)
Estimated Total Delivery Time: 8–14 business days from the shipping date

Estimated Delivery Times by Country

Country	Transit Time
Germany (DE)	7 to 9 business days
Austria (AT)	7 to 9 business days
United Kingdom (UK)	7 to 9 business days

Please note that slight delays may occur in exceptional cases, such as customs clearance or high shipping volumes, which are beyond our direct control.

Sustainable Shipping Approach

To reduce overproduction and unnecessary inventory, we use a demand-driven shipping process. As a result, processing times may vary in individual cases without causing you any additional costs. Should an unexpected delay occur, we will of course inform you proactively.

Duties, Taxes, and Fees

EU Countries (Germany, Austria)

All prices stated on our website include the legally applicable VAT. No additional or hidden costs will arise upon delivery.

United Kingdom (UK)

All prices stated on our website include UK VAT. For orders with a goods value up to and including £135, UK VAT is calculated at checkout and remitted by us; no additional costs will arise upon delivery.

For orders with a goods value over £135, import VAT, customs duties, and processing fees may apply when importing into the United Kingdom. These will be collected from the recipient by the shipping carrier before delivery. These costs are not included in the purchase price and are payable by the customer.

Different regulations may apply to deliveries to Northern Ireland. Any applicable costs will be displayed at checkout before you complete your order.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation by email containing your tracking number. Please note that it may take several hours for the tracking information to be updated.

You can track your shipment at any time via our “Track your order" page using your order number and email address.

Delivery Issues, Loss, or Damage

If your shipment is lost in transit or arrives damaged, please contact our customer service team immediately. Depending on the situation, we will offer you a replacement shipment or a refund.

For damaged shipments, we ask that you provide us with meaningful photos so that we can process your request quickly.